Refund and Cancellation Policy

Last updated: October 21, 2026

1. Cancelling your subscription

You can cancel the Maker plan at any time: open Settings, then Manage subscription, and cancel there. You can also email support@banova.app and we’ll cancel it for you. Cancelling stops every future renewal. You keep the paid features until the end of the period you already paid for.

2. Your 14-day right to cancel a purchase

• You may cancel any purchase, a new subscription or a premium template, within 14 days of making it. Email support@banova.app or use the cancel option in Settings.
• We refund you within 14 days of receiving your cancellation, to the card you paid with.
• The law allows a cancellation fee of up to 5% of the price or ₪100, whichever is lower. We don’t charge one.
• For a monthly plan, the refund is the price minus the part for the days you already had the plan (pro-rata).
• For a premium template, cancelling ends your access to it and removes the bonus tokens that came with it.

3. What happens to your projects

Cancelling never deletes anything. Your account returns to the Free plan and its monthly token limit. Your projects stay in your account and stay editable, and your published sites stay online. You can export or delete them whenever you like.

4. Deleting your account

Deleting your account is separate from cancelling. It removes your projects and data as described in our Privacy Policy.

5. Contact

Questions about a charge, a refund or a cancellation: support@banova.app. We reply within two business days.